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Q: How can I find my nearest Jasper
Cabinet Company® furniture store?
A:
Many of the product/retailer inquiries we receive are from former
customers wishing to add to Jasper Cabinet Company® furniture styles they
currently own. Currently our older collections and styles are no longer
available. If you are interested in any of the
furniture shown on our website, please contact customer service and we
will get back to you with the furniture store nearest you that can help
you.
Q: Can I purchase JASPER CABINET COMPANY® furniture products
directly from the company?
A: We do not sell
JASPER CABINET COMPANY® furniture on a DIRECT basis. We only sell
through furniture dealers. However, we can deliver directly to a
customer's home, but our products are sold only
through authorized JASPER CABINET COMPANY® retailers.
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Q: What is JASPER CABINET COMPANY® is a Work of Art Program?
A: Jasper Cabinet Company® is a
domestic custom furniture manufacturer. We have artists on staff that can
interpret famous artwork and then paint them on our cabinets. Every
cabinet is individually painted and not run through an assembly line as
you see on imported products. This exciting program provides high quality
JASPER CABINET COMPANY® products designed and painted exclusively by our
hand painters and individually hand signed with a certificate of
authenticity. Original JASPER CABINET COMPANY® hand-painted items are
growing in value and popularity.
Q: Do you have a
JASPER CABINET COMPANY® showroom that I can visit or a JASPER CABINET
COMPANY® catalog or brochure you can send to me?
A: JASPER CABINET COMPANY® does
not have a consumer’s catalog at this time. Currently, the only place to
see our products is through our web site. We will be continually
adding and updating products on our web site, so please keep checking for
anything new.
Q: I am looking for
additional pieces to match my JASPER CABINET COMPANY® Secretaries and
curios. Where can I find them?
A: Most of these items were
discontinued in 2002 when the company went out of business. The only
source currently to find older products is through antique stores or
auction companies that specialize in this product. We do plan to introduce the top styles at a later date. Please
visit our web site to watch for new and exciting products.
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Q: I would like to know the value of my JASPER CABINET COMPANY®
furniture. Can you help me with a value?
A: We are sorry we
cannot provide values for JASPER CABINET COMPANY® furniture products for
several reasons. We do not know the condition of your furniture or value
in your particular region for this type of product. As a wholesale
manufacturer we do not participate in establishing the retail value of our
products. We are not a certified appraiser and our valuations would have
no legal standing. We suggest that you contact a reputable antique
dealer who will provide a valuation for a fee. You can also contact your
insurance agent for the names of persons in your area that can provide
appraised values for possessions. We do know that Jasper Cabinet has been
sold through reputable auction houses. Many of the hand-painted items are
becoming collector’s items.
Q: I would like to know how old my JASPER CABINET COMPANY® furniture
is? What can you tell me?
A:
If you look at the information found on the product label attached to your
JASPER CABINET COMPANY® product you should be able to find the date of
manufacture. There are three numbers on the product tag: the Item
number, the serial number and the date code. The date code consists of
"IS" plus six digits. The third and fourth digits tell the year of
manufacture. If you request further assistance please make your request via e-mail only
and not by telephone so we have a record to follow up on service into the
future.
Q: My JASPER CABINET COMPANY® cabinet keys are missing can I get
replacement keys?
A: Currently we can only
provide keys for cabinets made from 1980 to 2002. Unfortunately, the
company that made the keys before 1980 went out of business. You may
have to work with a locksmith or a reputable furniture repair company to
change the locks you currently have on your cabinets.
Q: Does JASPER CABINET COMPANY® do custom
sizes?
A: We do not change the size or
design of the cabinets we offer. We do offer different species of wood and
hardware for our cabinets. We do custom finishes at an up
charge. For example, send us a fabric or carpet sample that you want
us to match for hand-striping and we will match it as closely as possible.
With your sample, include a check for $75.00 which is a non-refundable
setup fee for us to produce and send back a sample of the color for your
approval. Once we receive the signed approval of the finish, we will hand
stripe or finish your cabinet in the selected finish. We
can also do custom hand-painting or laser graphic designs on your
cabinets for an up-charge. These options are the reason that Jasper Cabinet Company®
furniture is so unique, as every piece is finished the way you want it
finished.
Jasper Cabinet makes furniture that fits each individual personality.
Q: My JASPER CABINET COMPANY® office chair bases need a new
mechanism. Can I get them from the company?
A:
Replacement office chair mechanisms may still be available from the
company that produced them. We will need the model number and year the
chair was bought. Contact us through our web site with this information
and we will try to refer you to the company that made the chair base.
Remember we may not be able to match certain chairs because of the age of
the chair as the mechanism may have been discontinued. In many cases a
furniture repair company can replace your mechanism with a current model
from another company.
Q: The cushions on my
JASPER CABINET COMPANY® rocker or chair need to be replaced. Can I order
replacements directly from you?
A: The new Jasper Cabinet
Company® does not currently do upholstery. Our suggestion for our customers who need replacement
cushions is to take their seat and back cushions to an upholstery shop
that they know and trust. The upholstery shop will use your old
cushions to make a pattern to produce new cushions. The filler material in
the cushions often needs to be replaced at the same time and they should
accomplish all of this for a reasonable fee.
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Q: I have a handle on my JASPER CABINET COMPANY® furniture that has
broken. Can I get a replacement?
A: The Jasper Cabinet Company®
hardware that you have may no longer be available. Once we have reviewed
all our suppliers, some of the hardware may become available or we may
have a substitute that you can purchase a complete set of hardware. You
may be able to get a close match through other companies like Restoration
Hardware or Keeler Brass. Keeler Brass Company produced a lot of the
hardware we used on our past and present products. We suggest that you
contact Keeler Brass Company consumer services to see if they have your
hardware or one that is compatible available through their “consumer
replacement hardware” program. You can contact them through their web
site:
www.keelerbrass.com or,
Keeler Hardware Division
Attn: Consumer Service
1006 North Main Street
High Point, NC 27262
Tel: 336-841-4220
Fax: 336-841-4330
Q: I want to refinish
my JASPER CABINET COMPANY® furniture. Can I purchase the stain and
finishing materials from you directly?
A: All of our finishes are
custom formulated and cannot be sold to consumers due to Federal
restrictions on resale of finishing materials. Jasper Cabinet Company®
cabinets usually will increase in value in the original finish. Since
Jasper Cabinet Company® is a 100- year- old company many of the
products may be antiques and have increased in value. Changing the finish
could devalue your cabinet for re-sale. If you decide to touch up or
re-finish, a professional refinisher should be able to match your current
finish by blending different colors to recreate the original finish. This
is a challenging process that we do not recommend to non-professionals.
If you would like to attempt to match the finish yourself a retail
material coating source like a
Sherwin-Williams Paint Store could possibly help you. Since many of
our finishes were paint based finishes, a thorough understanding of color
combination and creation is necessary to be successful. JASPER CABINET
COMPANY® assumes no responsibility for results achieved using this
information and your efforts are entirely at your own risk.
We certainly hope that we were able to answer most
of your questions. We look forward to doing business with you in the
future. Watch for exciting new products going on our web site soon!
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